MoveJoy Privacy Policy
Last Updated: November 20th, 2025
MoveJoy (“we,” “our,” or “us”) operates an AI voice and automation platform designed for moving companies. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with MoveJoy, our website, our platform, or our services.
We are based in New York, USA.
By using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
A. Information You Provide Directly
We may collect:
- Contact information (name, phone number, email)
- Business information (company name, dispatch details, booking preferences)
- Customer service data (messages, inquiries, calls)
- Payment information (processed securely by third-party vendors like Stripe; we do not store sensitive card details)
B. Information Automatically Collected
We may automatically collect:
- Device and browser information
- IP address
- Usage data (pages visited, session duration, interactions)
- Cookies and tracking technologies for analytics, security, and performance
C. Information Processed on Behalf of Moving Companies
MoveJoy processes personal data belonging to customers of moving companies using our platform, including:
- Names
- Phone numbers
- Move details (pickup/destination location, date/time)
- Quotes, bookings, call transcripts, and communication history
This data is processed strictly to deliver services on behalf of the moving company.
2. How We Use Your Information
We use collected information to:
- Provide, operate, and improve the MoveJoy platform
- Handle customer communication (calls, quotes, reminders, follow-ups)
- Automate scheduling, booking, quoting, and service workflows
- Authenticate users and prevent fraud
- Send transactional notifications and updates
- Deliver customer support
- Analyze usage to improve reliability and performance
- Comply with legal and regulatory requirements
We do not sell personal information to third parties.
3. How We Share Information
We may share information with:
- Service providers (hosting, telephony, AI processing, analytics, payment processing)
- Moving companies using MoveJoy to communicate with their customers
- Legal authorities when required to comply with applicable laws
- Business transferees (in case of merger, acquisition, or asset sale)
All partners and service providers are required to maintain confidentiality and protect data in accordance with applicable laws.
4. Cookies & Tracking Technologies
MoveJoy uses cookies and related technologies for:
- Authentication
- Analytics and site performance
- Security enhancements
- Improving user experience
Users may disable cookies through browser settings, but certain features may become limited.
5. Data Retention
We retain personal information only as long as:
- Necessary to provide our services
- Required by the moving companies we serve
- Required by law for audit, tax, or compliance purposes
Users may request deletion of their data at any time (see Section 9).
6. Data Security
We implement industry-standard security measures including:
- Encrypted data transmission (HTTPS/SSL)
- Secure server and database practices
- Access controls and authentication
- Continuous monitoring for unauthorized activity
Despite safeguards, no method of electronic storage or transmission is completely secure.
7. Children’s Privacy
MoveJoy is not intended for individuals under 13 years of age.
We do not knowingly collect or process information from children.
8. Processing Location
MoveJoy operates within the United States.
If using the service from outside the U.S., you consent to the transfer and processing of your information in the U.S.
9. Your Privacy Rights
Depending on your jurisdiction (including New York consumer rights), you may:
- Request access to the information we hold about you
- Request corrections or updates
- Request deletion of your personal information
- Opt out of SMS messages
- Request details regarding data sharing
You may exercise these rights by contacting us at:
📧 alexi@getmovejoy.com
10. SMS & Communications Policy
By providing your phone number to a moving company using MoveJoy, you consent to receiving:
- Booking confirmations
- Move reminders
- Quote follow-ups
- Updates, changes, and service notifications
Opt-Out: Reply STOP to unsubscribe at any time.
Help: Reply HELP for support.
We do not send unrelated promotional messages without separate, explicit consent.
11. Third-Party Links
Our website or materials may link to external websites or tools.
We are not responsible for the privacy practices of third-party services and recommend reviewing their respective policies.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
Any updates will be posted on this page with a revised “Last Updated” date.
13. Contact Us
For questions about this Privacy Policy or your personal data, contact:
MoveJoy
New York, USA
📧 alexi@getmovejoy.com
🌐 https://getmovejoy.com